Shipping and Delivery


At HIBANA, we are committed to ensuring that your shopping experience is seamless from start to finish. Below you will find all the information you need about our shipping and delivery policies.


Shipping Options

We offer a variety of shipping options to meet your needs:

Standard Shipping: Delivery within 5-7 business days.

Express Shipping: Delivery within 2-3 business days.


Shipping Rates

Shipping rates are calculated based on the weight and dimensions of your order, as well as your location. You can view the estimated shipping cost at checkout before completing your purchase.


Order Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.


Tracking Your Order

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order on our website or through the carrier’s tracking system.


International Shipping 

We currently offer international shipping to many countries. International shipping rates and delivery times vary based on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.


Shipping Restrictions

Please note the following shipping restrictions:

We do not ship to P.O. boxes or APO/FPO addresses.

Some products may be restricted for international shipping due to local regulations.


Delivery Issues 

If you encounter any issues with your delivery, please contact our customer service team at with your order number and details of the issue. We will work with the carrier to resolve the problem as quickly as possible.


Damaged or Lost Packages

HIBANA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.


Changes to Your Order

If you need to make changes to your order after it has been placed, please contact us immediately. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.

For any further questions or assistance, please do not hesitate to reach out to our customer service team. We are here to help ensure your complete satisfaction with your HIBANA experience.