Last updated: 12 July 2026

This policy applies to orders placed through hibana.com.au. Available delivery services, destinations, charges and the current estimate for your address are shown at checkout.

Order processing

In-stock orders are generally prepared within 1–2 business days. Weekends, South Australian public holidays, high order volumes and verification checks can add time. Pre-order products follow the estimated dispatch timeframe on the product page or order confirmation.

Delivery estimates

Delivery timeframes shown at checkout are estimates provided in good faith and begin after dispatch. Remote locations, severe weather, carrier disruptions, customs and other events outside reasonable control may cause delays. We will provide material updates we receive, but we do not guarantee a particular delivery date unless expressly agreed in writing.

Shipping charges and destinations

Charges are calculated from the order's size, weight, service and destination and are displayed before payment. If checkout does not offer a service to an address, contact us before ordering. P.O. boxes and collection points may be unavailable for products that exceed carrier limits.

Tracking and delivery

When tracking is available, we will email the tracking number after dispatch. Tracking can take up to 24 hours to activate. Please enter a complete delivery address and monitor tracking. Requests to change an address or redirect a parcel cannot be guaranteed after fulfilment begins.

International orders

If checkout accepts an international destination, the recipient is responsible for import duties, taxes and local clearance charges unless checkout states that they are included. Delivery may be delayed by customs. Customers are also responsible for checking local product and installation requirements.

Lost, damaged or incorrect deliveries

Contact HIBANA at info@hibana.com.au with your order number if tracking is stalled, a parcel is missing, or an item arrives damaged or incorrect. Keep the packaging and provide photos where practical. HIBANA will work with the carrier and provide any remedy required under the Australian Consumer Law; you will not be required to resolve a faulty or damaged-goods claim only with the carrier.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any right or remedy you may have under the ACL or any other law that cannot lawfully be excluded.

Contact

Email info@hibana.com.au.