We ship to residential or commercial addresses in Australia, but are unable to deliver to PO boxes.

If you have a special delivery request, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location, please reach out to the courier service directly after placing your order.

Shipping generally costs around $59. The final shipping cost depends on your location and will be calculated at checkout. We also offer discounted or free shipping promotions from time to time, so do keep a lookout for them!

Under normal circumstances and subject to stock availability, orders typically take 1 working day to be processed. Thereafter, the estimated delivery periods will depend on your shipping option.

Standard shipping:
Delivered within 1-3 working days for ACT/NSW and 2-6 working days for the rest of the country.

Priority Shipping:
As above but with priotized order processing to get your order ready for courier pickup within the day/by next working day. Estimated delivery date will be shown during checkout

Express Shipping (Small Parcel):
Delivered within 1-3 days for all states in Australia

* Exceptions apply to particularly distant or less accessible locations.
** Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforeseen circumstances outside of our control.

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.

While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, if you require assistance with shipping, please reach out to us via our Contact page, and we will do our best to help.