Pre-Order Policy

PRE-ORDER POLICY FAQ:

How long will the shipment take?

Pre-ordered items are expected to be delivered 6-8 weeks from the date of purchase. Pre-ordered items will be shipped as soon as they become available. Estimated shipping dates will be provided on the product page and in your order confirmation email.

Are there any differences between "Pre-ordered" products and "Buy Now" products?

Absolutely not, they are identical in every way except "Buy Now" products are shipped within 2 days.

Can I cancel a Pre-Order?

Our standard return and exchange policy applies to pre-ordered items. You may return or exchange your pre-ordered item within 7 days of receiving it, provided it meets the conditions outlined in our return policy. For more details, please visit our Return Policy.

Thank you for choosing to pre-order from HIBANA. We are committed to providing you with high-quality motor vehicle lighting systems and an exceptional shopping experience. Please review our pre-order policy to understand the terms and conditions associated with pre-ordering our products.

1. Pre-Order Availability Pre-orders are available for select products that are either in production or being prepared for shipment. The availability of pre-order products will be clearly indicated on the respective product pages, along with the estimated release and shipping dates. Pre-order quantities may be limited and are offered on a first-come, first-served basis.

2. Payment Terms Full payment is required at the time of placing a pre-order to secure your item. We accept various payment methods, including credit cards, PayPal, and other payment options as listed on our website. By placing a pre-order, you authorize HIBANA to charge your chosen payment method for the total amount of the order.

3. Shipping and Delivery Pre-ordered items will be shipped as soon as they become available. Estimated shipping dates will be provided on the product page and in your order confirmation email. Please note that these dates are estimates and may be subject to change due to unforeseen circumstances such as production delays or supply chain issues. We will notify you of any significant changes to the expected shipping date.

4. Cancellation and Refund Policy You may cancel your pre-order at any time before the item has shipped. To cancel, please contact our customer service team at info@hibana.com.au with your order details. Upon cancellation, you will receive a full refund to your original method of payment. If the pre-ordered item has already shipped, our standard return policy will apply.

5. Changes to Pre-Order Items HIBANA reserves the right to make changes to the specifications, features, or availability of pre-order items. If any significant changes occur, we will notify you promptly and provide you with the option to accept the changes or cancel your pre-order for a full refund. We strive to ensure that any changes will enhance the product's quality and performance.

6. Returns and Exchanges Our standard return and exchange policy applies to pre-ordered items. You may return or exchange your pre-ordered item within 7 days of receiving it, provided it meets the conditions outlined in our return policy. For more details, please visit our Return Policy.

7. Communication and Updates We will keep you informed about the status of your pre-order through regular email updates. This includes confirmation of your order, estimated shipping dates, and any changes or delays. Please ensure that the email address you provide during checkout is accurate and monitored regularly. If you do not receive any updates, please check your spam or junk mail folders.

8. Warranty Pre-ordered items are covered under our standard warranty policy, effective from the date of delivery. For more details about our warranty coverage, please visit our Warranty Policy.

9. Privacy and Personal Information Your privacy is important to us. We will use your personal information solely for the purposes of processing your pre-order and keeping you informed about its status. For more information about how we handle your personal data, please refer to our Privacy Policy.

10. Contact Us If you have any questions or need assistance with your pre-order, please contact our customer service team at info@hibana.com.au. Our team is here to help and ensure you have a smooth and enjoyable experience with HIBANA.

Thank you for choosing HIBANA. We appreciate your support and look forward to delivering our high-quality motor vehicle lighting systems to you.