HIBANA Risk-Free Satisfaction Guarantee
At HIBANA, your satisfaction is our top priority. We understand that sometimes a product might not meet your expectations in terms of functionality, brightness, or other features. That’s why we offer a Risk-Free Satisfaction Guarantee. T&Cs applied
Our Promise to You:
- 30-Day Risk-Free Trial: From the day your product arrives, you have 30 days to try it out. If it’s not what you thought it would be—whether it’s the brightness, functionality, or any other feature—return it within 30 days for a full refund.
- Free Returns: We’ll cover the return shipping costs for all domestic orders. Just contact our customer support team, and we’ll provide you with a prepaid return shipping label.
- Hassle-Free Process: We make returns as simple as possible. No hidden fees or complicated steps. Just reach out to our customer support, and we’ll handle the rest.
How It Works:
- Contact Us: If the product isn’t what you expected in terms of functionality, brightness, or any other aspect, reach out to us at [customer support email or phone number] within 30 days of receiving your order.
- Return Shipping: We’ll send you a prepaid return shipping label. Just pack the item securely in its original packaging, affix the label, and drop it off at any courier location.
- Full Refund: Once we receive your returned item, we’ll process your refund within 10 business days. The refund will be issued to your original payment method.
Terms & Conditions:
- The Risk-Free Satisfaction Guarantee applies to products purchased directly from HIBANA.
- Items must be returned in like-new condition, with all original packaging and accessories.
- This policy does not cover products damaged due to misuse, neglect, or unauthorized modifications.
- Refunds will be processed to the original payment method used at the time of purchase.
- The Risk-Free Satisfaction Guarantee is valid for one return per customer per product.